- AsterCC call center system sale or rent to customer by agents’s licenses
- AsterCC can connect with DID GGL Number, Premium Number, Fixed Line Number and DID Mobile Number.
- AsterCC can set up profestional IVR, Ring Group, Conference Meeting.
- AsterCC has supervisor can monitor by agent (Real time monitor, Check CDR and Listen Voice Recording and also can control of Call Flow such as Click to call, Attended call, Transfer call, Conference call, Hang up the call, Multiparty call and Call Spy).
- AsterCC agent cal receive the call, call out and fill customer information at the same time in system, use POP Up to know customer history activities.
- AsterCC can auto-dial out by list of phone & Mobile number.
- AsterCC Can API connection to send Email, SMS, telemarketing, Survey or Investigation and Statistics.
AsterCC is a call center system that have three main functions:
- PBX Function
- CAll Center Function
- Business Function
PBX Function:
- Ineractive Voice Response: we can set up wecome IVR base on the recording script that customer prefer or We can find the professional recorder (Studio) to record for you “customer” and we will charge depend on the length of the script and language that customer prefer.
For example: Welcome to ………………………….,
– Please press 1 for English & press to for Khmer.
– Please press 1 to talk with our sale team, press 2 to talk with our finance team, press 3 to
talk with our call technical team or press 0 for any information or complaint.
– All your conversation with our team will have voice record to improve our service.
– IVR for non-office hour etc.
- Voice Record: During the call center talk with customer, will have voice record so your management team also can listen for any complaint or order of customer request and it also be a reference for your customer.
- Conference Meeting: You can do a conference meeting with your team in differnce place without any arrange the meeting room or take time to travel for meeting, only dial conference code to join the meeting.
- Call Extension to Extension & Call forward: Agent can call from extension to extension without pay any call charge and also can forward to other extension.
- Call Detail Record: “CDR” We can go to PBX or Campaign CDR for listen voice record and also can download voice record or export CDR in excel file.
- Black List (Block Phone Number): We can check all blacklist number and add the blacklist number when someone tries to call disturb your team work.
Call Center Function:
It also called Computer telephone integration (CTI) functions, it provides for the agent and agent group
configuration, call events and API so business module can call.
It offers features of account authentication and permission control, enabling multiple-level system
structure. For each account, different permission control can be set flexibly
- Dial Plan (Auto dial call): It’s easy to import the contact list into the system and set up the system auto call out by determine the amount ot contact list the we would like to call out per work shift so we don’t est the time to manual dial call.
- Real time monitoring: Supervisor agent can real time monitoring while agent talking to customer and can control some option such as Hang up the conversation, Spy (LIstening the conversation), Call barge (Jion the conversation), whisper (Talk to agent while he/she is in conversation), Force release (Release the call), Force pause (Force agent pause the work) & Force log off.
- Pop Up: Second call will pop up customer information on the screen, it can help agent well understand about customer information and he/she requirement.
- SMS/Email: Agent also can send SMS or Email to assign any work or any with your internal team or with customer.
Business Function:
- CRM: Stand for customer relationship management so AsterCC call center systme call help management team manage customer requirements to improve the product or service only checking date report that customer fill in to the system such as ask information, complaint, order or confirm delivery place etc.
- Work Order: Management team also can goto check work order to know that the work that they was assign to the team was solve for customer or still pending.
- Missed Call Mangement: For miss call , call center supervisor or agent can check CDR and call back to customer.