Call center outsourcing shall be provided good serivice for custmers such as:
Call center supervisor function
- Translate script welcome call and Q&A that customer provide by send back to customer to confirm the final update without miss understading the keyword of customer service or product.
- Arrange meeting with call center agent and training about customer requirements and script before starting the call.
- Seperate contact list the customer provide to agent handle.
- Make sure the credit balance, seat and material suitable for call center use during a call.
- Monitoring agent during the conversation, check and summary daily and monthly report of call agent send to customer.
- Filter un successful call and incomplete full information for agent to call follow up until get full information.
Call center agent function:
- Welcome and conversation to customer, call center agent need to follow all the content of script and Q&A that provided from customer only.
- Flixible and adapt with Q&A customer provide by talk to customer smoothly, softly and clearly to get full info to fill in report as customer require.
- Welcome scriopt, Call center agent shall introduce to customer that we are calling form marketing research and investigation company without notice that we calling from customer’s company.
